Your Shop Consultant is MA Global, Inc.

Shipping Rules

  1. Shipping Methods and Timeframes

    Orders are processed within one to two business days and shipped daily, Monday through Friday (excluding holidays). Estimated delivery times depend on the shipping method selected at checkout and may vary due to carrier volume, destination or other factors, but typically seven to 14 business days from the ship date.

    Please be sure to put a valid daytime contact phone number and email address on your order to ensure prompt delivery.

  2. Shipping Charges

    Shipping charges are calculated based on the delivery location, shipment weight/dimensions and selected shipping method. Final shipping fees are shown at checkout.

  3. Customs Duties, Taxes and Import Fees

    International shipments may be subject to import duties, taxes (including VAT/GST) and brokerage or clearance fees imposed by the destination country’s customs authority. Import fees may include the following:

    • Brokerage fees may be charged for handling customs documentation and facilitating the import process.
    • Clearance fees cover the costs associated with customs clearance and duty calculation.
    • Import duties cover taxes that a government charges on goods brought into a country from abroad.

    If applicable, duties and taxes will be calculated and collected at checkout. You will not be required to make additional payments upon delivery. However, in the event that duties and taxes are not collected at checkout, you, as the importer of record, are responsible for paying all such charges upon arrival in your country. These fees are determined by local customs and are beyond our control.

    MA Global is not responsible for delays or nondelivery resulting from unpaid customs fees.

  4. Tracking

    Tracking numbers for orders will be assigned at the time the order is shipped. Please allow two to three business days before the tracking results are available online.

  5. Buy Online & Pick up (U.S. only)

    Pick up hours are 9:00 a.m. to 4:45 p.m. ET, Monday through Friday. Orders placed after 1:00 p.m. will be available for pick up the next day, excluding holidays and weekends. When picking up an order you will be required to provide the order number and a valid ID matching the name on the order.

  6. Delivery Issues

    If you experience any issues with your delivery, please contact us at [email protected].

Additional country-specific shipping policy